Shipping policy

Overview

At GoodWave, we are committed to ensuring your equipment reaches you safely and efficiently. This policy outlines our shipping procedures, delivery timeframes, and related terms for all deliveries within India.

Shipping Methods & Coverage

Domestic Shipping

  • We ship to all major cities and most remote locations across India

Shipping Partners

  • We work with specialized logistics partners experienced in handling large sporting equipment
  • Primary partners: BlueDart, DTDC, and professional freight carriers
  • Tracking information provided via email and SMS

Delivery Timeframes

Metropolitan Cities

  • Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata: 3-5 business days
  • Other major cities: 5-7 business days

Other Locations

  • Tier 2 cities: 7-10 business days
  • Remote locations: 10-15 business days

Special Handling

Packaging

  • All equipment is thoroughly protected with custom packaging
  • Multiple layers of bubble wrap and foam protection
  • Reinforced cardboard boxing for accessories

Large Item Delivery

  • Pre-delivery inspection at your location
  • Basic assembly and equipment check included maybe be included depending on the equipment

Order Tracking

Tracking Process

  1. Order confirmation email sent within 24 hours
  2. Shipping confirmation with tracking details provided once dispatched
  3. Regular status updates via SMS and email
  4. Customer service support for tracking assistance

Delivery Guidelines

Customer Responsibilities

  • Provide accurate delivery address and contact information
  • Ensure accessibility for large item delivery
  • Be available during delivery window or arrange an authorized person
  • Inspect the item before signing delivery acceptance

Failed Delivery Attempts

  • Failed delivery attempts are handled by the courier service and their respective policices.

Damages and Claims

Inspection Process

  • All items must be inspected at the time of delivery
  • Any visible damage must be noted on the delivery receipt
  • Photos of damage should be taken and shared within 24 hours
  • Claims must be filed within 48 hours of delivery

Return Shipping

Return Process

  • Return shipping costs borne by customer for non-defective items
  • Free return shipping for defective or incorrectly shipped items
  • Original packaging must be used for returns
  • Return authorization required before shipping

Contact Information

For shipping-related queries refer to: https://goodwave-store.in/policies/contact-information

Policy Updates

  • This shipping policy was last updated on November 9, 2024
  • GoodWave reserves the right to modify these terms with prior notice
  • Changes will be communicated via email and website updates

Special Notes

  • During monsoon season (June-September), delivery times may be extended
  • Additional packaging charges may apply for deliveries to high-altitude regions